Our service range
1) Field - Service
The technical support of installed equipment directly at the installation
site is an essential area of operations. Variable performance nuances
and billing types enable a form of contract suitable to the technical
and organisational requirements. We willingly take over the guarantee
transaction for the contractor of the respective equipment to assure a
unitary support from the moment of installation.
2) Repair services
Additionally to the own service- and support activities of our clients
we overtake repairs of equipment that can not be accomplished at the installation
site or that demand technical facilities, that are not available at the
client's. Main focuses of that area are repairs of electronic devices
as well as printers and monitors in our own recent equipped repair shop.
3) Network services
For our clients we also accomplish the consultancy, planning, installation
and ongoing support of networks. Our technicians are skilled for token
ring wiring, ethernet wirings with RG58 and Twisted Pair (CAT5 und CAT6).
Network software: Microsoft Windows Server 2000/2003, UNIX and the appropriate
software for clusters, faxes, fuses
The technical support of installed hardware occurs in consideration of
installed system software and network software. After repairs on volumes
it will be made sure that the user can continue to work with the state
of the last available data back-up. Furthermore the support of user software
can be defined project specific. Admittedly we are not in position to
support every kind of user software.
5) Additional services
As we want to extensively support our clients we overtake following additional
services on demand:
- preparation, installation and system integration of new equipment
- accomplishment of product modifications or upgrades
- uninstalling of systems and their professional and environmentally friendly
- technical checking of equipment
- appraising of performance- and quality assessment
In accomplishing the services we try for best possible quality and order
transaction for the purpose of our clients (we work according to the ISO
9001 standards). As we exclusive are companies providing services, we
are interested into a good long-term corporation with our clients.
6) Mounting and Reparation of satellite installations,
television sets, videocassette recorders und Stereos